Privacy Policy

1. Introduction

Vitcoski Transportes, Serviços e Ferragem LTDA ("we", "our", or "us"), registered under CNPJ 48.284.019/0001-33, with its principal place of business at R. Virgilino dos Santos Peixoto, 51, Farroupilha, Osório - RS, 94665-128, is committed to protecting your privacy and personal data.

This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with Brazil's General Data Protection Law (Lei Geral de Proteção de Dados — LGPD, Law No. 13.709/2018) and other applicable regulations.

2. Data We Collect

• Identification data: full name, CPF/CNPJ, Inscrição Estadual
• Contact data: email address, phone number, physical address
• Shipper and consignee data: company names, pickup and delivery addresses, cargo descriptions, and special handling instructions
• Transport data: CT-e (Conhecimento de Transporte Eletrônico) records, MDF-e (Manifesto Eletrônico de Documentos Fiscais) data, route documentation, and delivery confirmation records
• Driver data: CNH, RNTRC (Registro Nacional de Transportadores Rodoviários de Carga) registration, and vehicle assignment records for fleet operations
• International transport data: customs documentation, CRT (Conhecimento de Transporte Rodoviário Internacional), transit permits, and border crossing records for Mercosul operations
• Hardware purchase data: product selections, quantities, and order history for hardware and construction material sales
• Cargo insurance data: declared cargo values, insurance coverage, and claim records
• Payment data: billing information and freight payment terms processed through secure payment systems
• Fiscal data: information required for CT-e, NF-e, and tax compliance including ICMS freight calculations
• Navigation data: IP address, browser type, cookies, access logs

3. How We Use Your Data

• Processing freight orders, route planning, and delivery coordination
• Issuing CT-e and MDF-e documentation for each transport operation
• Managing international transport documentation and customs coordination for Mercosul shipments
• Tracking cargo in transit and providing delivery status updates
• Processing hardware and construction material sales and deliveries
• Managing cargo insurance and processing claims when applicable
• Processing payments and issuing invoices (CT-e for freight, NF-e for hardware sales)
• Complying with ANTT (Agência Nacional de Transportes Terrestres) regulations, RNTRC registration requirements, customs law for international transport, and consumer protection obligations

4. Legal Basis for Processing

• Performance of a contract or preliminary procedures related to a contract
• Compliance with legal or regulatory obligations, including transport and customs law
• Consent provided by the data subject
• Legitimate interests of the controller, provided fundamental rights are preserved

5. Data Sharing

• ANTT for transport registration and regulatory compliance
• Receita Federal and SEFAZ for CT-e, MDF-e, and fiscal documentation
• Customs authorities (Receita Federal aduaneira) for international transport clearance
• Mercosul transit authorities for cross-border transport documentation
• Cargo insurance companies for coverage and claims processing
• Subcontracted carriers for route segments when necessary
• Payment processors for secure transaction handling
• Tax authorities as required by fiscal regulations

6. Data Retention

Personal data will be retained only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. CT-e and MDF-e records are retained for the minimum period required by fiscal regulations (typically five years). International transport documentation is retained as required by customs law and applicable bilateral agreements. Cargo insurance records are retained for the policy period plus the applicable statute of limitations for claims. Hardware sales records are retained for the consumer protection statutory period. Driver and fleet compliance data is retained for the duration of employment or contract plus ANTT requirements. Transaction and fiscal data are retained as required by tax regulations.

7. Your Rights

Under the LGPD, you have the following rights:

• Confirmation of the existence of data processing
• Access to your personal data
• Correction of incomplete, inaccurate, or outdated data
• Anonymization, blocking, or deletion of unnecessary or excessive data
• Portability of data to another service provider
• Deletion of data processed with your consent
• Information about entities with which your data has been shared
• Information about the possibility of denying consent and its consequences
• Revocation of consent

Please note that certain transport and fiscal documentation may be subject to legal retention requirements that supersede deletion requests. To exercise any of these rights, please contact us using the information in Section 10.

8. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You may configure your browser to refuse cookies; however, some features may not function properly without them.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Cargo manifests, declared values, and international transport documentation receive enhanced access restrictions. Driver personal data is accessible only to authorized fleet management personnel. Despite our efforts, no method of electronic transmission or storage is completely secure.

10. Contact Information

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised "Last updated" date.